All appointments for the urgent care are booked on the day, you can organise an appointment by phoning reception. If all appointments are booked, we will direct you to the most suitable service to help you.
The receptionist may ask you for a brief summary of your problem. This allows us to make sure you are safe, occasionally we might suggest another service such as minor injuries or A&E. We understand sometimes things are personal so of course, you have the right to decline to tell the receptionist.