- Ask you if you have information or communication needs, and find out how to meet your needs.
- Record those needs clearly and in a set way.
- Highlight or flag your notes so it is clear that you have information or communication needs and how to meet those needs..
- Share your information and communication needs with other providers of NHS and adult social care, when we have consent or permission to do so.
- Take steps to ensure that you receive information which you can access and understand, and receive communication support if you need it.